Top Management

Call Centre Director

Gross monthly salary in Saudi Arabia is

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80% of people earn:

13K - 65K SAR

10% earn less lthan 13K SAR

10% earns more than 65K SAR

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What does the data in the graph mean?

Salaries in the survey are expressed in gross.

Based on the Saudiarabia.paylab.com salary survey, 80% of people on the Call Centre Director position in the Saudi Arabia earn between 12,547 SAR and 64,913 SAR monthly gross.

10% of employees earn less than 12,547 SAR and 10% of people earn more than 64,913 SAR.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Oversee and manage the daily operations of the call centre, ensuring efficient and effective service delivery.
Develop and implement strategic plans to enhance customer service, operational efficiency, and overall performance of the call centre.
Lead, mentor, and develop a high-performing team of call centre managers and staff to achieve organizational goals and objectives.
Establish and monitor key performance indicators (KPIs) to assess the effectiveness and quality of call centre operations.
Collaborate with other departments to align call centre activities with broader company objectives and strategies.
Drive continuous improvement initiatives to optimize processes, technology, and customer interactions.
Manage budgetary planning and control to ensure cost-effectiveness and financial efficiency of the call centre operations.
Ensure compliance with industry regulations and company policies, maintaining high standards of customer service and data protection.
Analyze and report on call centre performance metrics, providing insights and recommendations to senior management.
Foster a positive and motivating work environment that encourages teamwork, innovation, and professional development.
Handle escalated customer issues and complaints, ensuring satisfactory resolution and customer satisfaction.

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The most common career path of an employee

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Position Call Centre Director - Top Management in the labour market

In the salary ranking,
the job position takes

10. place

Women representation in position

n/a

Average age of respondent by position

n/a

667. place

Cleaner

General labour

2,000 - 3,963 SAR

11. place

Lead developer

Information Technology

17,250 - 53,082 SAR

10. place

Call Centre Director

Top Management

12,547 - 64,913 SAR

9. place

Marketing Director

Top Management

12,867 - 64,834 SAR

1. place

Country Manager/Director

Top Management

18,069 - 84,112 SAR

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Data for salary decisions

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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